Refund policy

We have a 30-day return policy for faulty or unsatisfactory goods, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at enquiries@bluebellvalleycreations.co.uk. Please note that returns will need to be sent to the following address: 

Bluebell Valley Creations
30 Longworth Rd,
Billington,
BB7 9TP

If your return is notified to us within 2 working days of receiving your order then the return delivery costs will be covered and we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Any returns after 2 working days post delivery the return shipping fee will be covered by the customer. This must be sent by a tracked service.

You can always contact us for any return question at enquiries@bluebellvalleycreations.co.uk.

Damages and issues 
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Customised / personalised items cannot be returned unless faulty/damaged. Please note that notification of any faults or damages must be put forward to us within 2 working days of delivery. Any time frame after this it is at our discretion if a return will be accepted.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

14 day cooling off period
Notwithstanding the above, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Please note this does NOT include personalised / customised items.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. 

If more than 15 business days have passed since we’ve approved your return, please contact us at enquiries@bluebellvalleycreations.co.uk.