Shipping policy

 

Shipping Policy of Bluebell Valley Creations

Our website is provided by: Shopify

Contact email: enquiries@bluebellvalleycreations.co.uk

You must read this document carefully.

Shipment processing times

All orders are estimated to be processed within 1-3 business days (excluding weekends, holidays and bulk orders) after the order is placed. Please note that during high-volume periods, processing time may take longer than usual. We will normally notify you if this is the case.

Delivery

Flat rate shipping fee of £1.99 on all orders up to £34.99.

Orders £35.00 and over are eligible for free standard shipping.

Any orders within 5 miles of BB7 will be covered under free local delivery. We will be in touch with customers directly to arrange a suitable delivery date and time.

Products are delivered to the address provided by you and in the manner outlined in the order summary.

Upon delivery, please check the content and report any issues promptly using the contact details provided in this document or as outlined in the delivery note. If the parcel appears visibly damaged, you may refuse to accept it.

Goods are delivered to the following countries: United Kingdom

Delivery times are outlined on our website or during the purchasing process.

Failed delivery
We are not liable for delivery errors due to incorrect or incomplete information provided by you during the purchasing process.

If the goods are not received or collected at the time or within the period specified, they will be returned to us. We will contact you to schedule a second delivery attempt or to agree on a future course of action.

Unless otherwise agreed, each delivery attempt after the second one will be at your expense.

Tracking orders
Once your order has been shipped, you will receive an email with a tracking number. You can track your order using the tracking number on the carrier’s website.

Contact
All communications must be sent using the contact information provided in this document.